You can return or replace the product within 7 days from the date of product delivery.

To accept the return or replacement process, the product should not be used or opened and should be placed in its original packaging without any damage.

There must be a receipt or proof of the purchase attached to the product.

In case the product arrives damaged or broken, you can return the product at no cost.

Refund and Shipping Costs:

Upon receiving and inspecting the product, we will send an email confirming the acceptance of your refund or rejection based on the product’s condition. If accepted, the amount will be refunded within a certain number of days.

• The cost of return or replacement will be deducted by the buyer.
• Within the country: 20 UAE Dirhams
• Outside the country: The value will be determined according to the shipping company’s approved fees, based on weight and country. The cost will be calculated according to the destination country and the weight of the products.

Late or Missing Refund Operations:

After meeting all the conditions for return or replacement, the amount will be returned to your bank account or credit card within a few days, ranging from 3 to 15 business days, depending on the bank used by the consumer.

If you haven’t received your funds yet, check your bank account again.

• There may be a delay in the return or replacement process due to the current circumstances and depending on the shipping company.
• There might be a delay in the return or replacement process due to current circumstances and depending on the shipping company.